Your satisfaction is our goal, however, there are some restrictions on return items. NO RETURNS ON SPECIAL ORDER ITEMS, PAINT, ELECTRICAL PARTS. Merchandise returned for credit must be authorized by Commercial Pools and returned in a new condition, freight prepaid. All items returned must be in original package and in a marketable condition. Customer is responsible for ordering the correct voltage & phase when ordering electrical equipment. Freight charges will not be credited. Returns must be made within 30 days of receipt of order.